The parent comment mirrored my sentiments exactly. In my company, I'm often the person who joins a production bug troubleshooting call, after sometimes hours o

The parent comment mirrored my sentiments exactly. In my company, I'm often the person who joins a production bug troubleshooting call, after sometimes hours of investigation, and rapidly identifies the root cause. My typical workflow is: * Clarify the issue and our assumptions. Often, simply restating the observed behavior aligns everyone. * Pose questions to validate or challenge those assumptions. * Suggest alternative methods to test the primary hypothesis. Often, testing the initial hypothesis reveals its inaccuracy, leading to a swift discovery of the actual root cause. Ultimately, it comes down to critical thinking and questioning assumptions I think.