I agree that explaining the reasons/remediation is a good idea. If you pay X for a service, generally you'll have an idea of the service level and value you ex

I agree that explaining the reasons/remediation is a good idea. If you pay X for a service, generally you'll have an idea of the service level and value you expect. I think most people are reasonable about this. Customers that go off the rails (no pun intended) because of an outage in a free/inexpensive service are probably customers you don't want to have.