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Does anybody else find it funny that you can't contact Krit using Krit or phone or SMS? But you can contact them via email, facebook, twitter or tumblr ask? An
by Maxious 14y ago
Does anybody else find it funny that you can't contact Krit using Krit or phone or SMS? But you can contact them via email, facebook, twitter or tumblr ask?
And doesn't this miss the whole engaged consumer phenomenon - I don't want you to fix the problem, my day has already been ruined, I want to express my anger about your business on all my social networks (earning me kudos) and decide not to do business with others in the same way!
- FreshCode 14y agoMaxious, you make good points about reachability. We should be as open to criticism on every channel as we are in encouraging it. Right now we are focusing on our web app (krit.com/m) where customers can leave feedback for nearby venues when they see our signage. "Krit.com" is listed as a business on there, and we do respond to feedback. That being said, we should have a phone contact on there. However, I disagree on the engaged customer phenomenon. Customers would rather have their problem resolved with amazing service than just vent about it on social networks with no resolution. This is bad for the customer and bad business. Managers would rather save face by comping your meal and resolving a problem that would otherwise go unnoticed (to them). If an amicable solution cannot be reached over Krit, then you can always go to Twitter or Facebook, but at least now there's a chance the issue will be resolved harmoniously.