To us, Wufoo is the model for customer service. So the one sentence version is: do whatever Wufoo does. The most conspicuous thing they do is to respond very

To us, Wufoo is the model for customer service. So the one sentence version is: do whatever Wufoo does. The most conspicuous thing they do is to respond very rapidly. Meaning in minutes. But they are not just fast. They listen to their users, and understanding what they need guides their future development. That's probably the most important thing to know about customer service. It's not just something to make users feel better. It's an incomparably valuable source of information. One of the reasons we advocate launching quickly is to get access to this information quickly.