> The idea that they are secretly and suddenly changing their sales strategy I don't know about "sudden". The reddit post is kind of old. That said, I have no

> The idea that they are secretly and suddenly changing their sales strategy I don't know about "sudden". The reddit post is kind of old. That said, I have no idea when "Brother Genuine ink" even became a thing. I saw nothing at all about it when I bought my printer from them 10-15 years ago. It certainly wasn't mentioned as a requirement for getting support. It sounds to me like at some point they got their tech support to tell customers that they need to have "Brother Genuine ink" in order to get support (or at least techs were told to strongly imply that was true) and now it's come back to bite them in the ass