They're talking about the world that most people live in, where lawyers are expensive and bureaucracies are run by computers and people looking at computers. Th

They're talking about the world that most people live in, where lawyers are expensive and bureaucracies are run by computers and people looking at computers. They're saying that 90% of the time, the computer is correct, and people will look at you strangely if you say that "No, my contract with the insurance company says that it has to cover this medication, so your pharmacy has to fill it, regardless of what the insurance's computer system says". Everyone knows that the insurance's computer system has a bug, everybody knows that the medication they're trying to give me should be covered, but nobody is able to fix it.