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I had a really shitty customer support interaction for a $60 Brother scanner: they included the wrong calibration sheet, and proceeded to attempt gas lighting m

I had a really shitty customer support interaction for a $60 Brother scanner: they included the wrong calibration sheet, and proceeded to attempt gas lighting me about user error despite photos showing it didn't fit in the scanner under any orientation. Replacements were $20 shipped, but out of stock anyway. Needless to say, that changed my mind about which manufacturer to make an expensive purchase from. It was Wikipedia that reminded me Xerox even existed. All my other research led to the usual shitlist: HP, Canon, Brother, etc. No problems on Linux and Mac (printing and scanning), which is seems par these days, but no problems on Windows either: the manufacturer app was completely optional (but was straight to the point, functional, and worth the install). Xerox color lasers have my glowing recommendation.

noname120 2y ago
When did you buy it? After a cursory search it seems that Xerox engages in the same scammy behavior with 3rd-party consumables: artificially degrading the quality (lower DPI, fake printhead jerks), region-locking, wasting ink so it drains faster, and DRMs that blank out refuse anything that didn't pad their bottom line.
- account42 2y ago
  > artificially degrading the quality (lower DPI, fake printhead jerks) Huh, won't users just blame the printer for that?
  - noname120 2y ago
    Not if it only happens on 3rd-party cartridges combined with the fact that Xerox claims that they are low-quality and compared to their high quality genuine original cartridges™
- zamalek 2y ago
  Jerking print heads for laser? That's not how laser printers work. Either way, I'm using 3rd party toner in mine (6515) just fine. It looks like people who have issues purchased metered printers.
  - noname120 2y ago
    Laser heads can misalign though (not sure if Xerox does that). Your Xerox® WorkCentre 6515 printer was launched 9 years ago and is not sold anymore. It's very possible that they changed their practices since then and/or that the price point is high enough that they wouldn't do that (it's aimed at professional customers after all). Either way after a quick Reddit search there seems to be irreplaceable parts on that printer too. For example the fuser which is allegedly not user-replaceable.
skyyler 2y ago
I love my Xerox! It's a VersaLink that I took from an office of a defunct company. Came with replacement toner cartridges but I'm still on the set that was installed when I got it!! Prints are crisp, fast, and it doesn't use very much power when idle. Love it!

noname120 2y ago

When did you buy it? After a cursory search it seems that Xerox engages in the same scammy behavior with 3rd-party consumables: artificially degrading the quality (lower DPI, fake printhead jerks), region-locking, wasting ink so it drains faster, and DRMs that blank out refuse anything that didn't pad their bottom line.

account42 2y ago
> artificially degrading the quality (lower DPI, fake printhead jerks) Huh, won't users just blame the printer for that?
- noname120 2y ago
  Not if it only happens on 3rd-party cartridges combined with the fact that Xerox claims that they are low-quality and compared to their high quality genuine original cartridges™
zamalek 2y ago
Jerking print heads for laser? That's not how laser printers work. Either way, I'm using 3rd party toner in mine (6515) just fine. It looks like people who have issues purchased metered printers.
- noname120 2y ago
  Laser heads can misalign though (not sure if Xerox does that). Your Xerox® WorkCentre 6515 printer was launched 9 years ago and is not sold anymore. It's very possible that they changed their practices since then and/or that the price point is high enough that they wouldn't do that (it's aimed at professional customers after all). Either way after a quick Reddit search there seems to be irreplaceable parts on that printer too. For example the fuser which is allegedly not user-replaceable.

skyyler 2y ago

I love my Xerox! It's a VersaLink that I took from an office of a defunct company. Came with replacement toner cartridges but I'm still on the set that was installed when I got it!! Prints are crisp, fast, and it doesn't use very much power when idle. Love it!