Optics. Mozilla bungled the optics, then in their reaction, bungled it some more! They do not look good here. We respond to looks. In objective reality it's a

Optics. Mozilla bungled the optics, then in their reaction, bungled it some more! They do not look good here. We respond to looks. In objective reality it's a bit of much ado about nothing, but in today's world it's optics and perception that rules. It's subjective. As another comment says it takes forever to gain trust and a moment to lose it all. Trust is subjective.