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We are ecommerce, so the holidays are important revenue events. Our team's management required us to sit at our keyboards, online, so we could screenshot NewRel
by mrguyorama 2y ago
We are ecommerce, so the holidays are important revenue events. Our team's management required us to sit at our keyboards, online, so we could screenshot NewRelic graphs and paste them into our teams chat. The people requiring this all had full access to NewRelic to log in and check the graphs. We also had alerts that would page you if something was bad.
The only reason they wanted this observation that way is so that, instead of having to sit down at their laptop and log into the VPN and manage 2FA and keep their computer open so it doesn't log out every 15 minutes and all that, they just had to glance at a teams message on their phone.
We, the peons and laborers of course were not extended that option, and any system built to automatically generate screenshots for teams probably would be treated as a security risk.
I genuinely consider my direct management chain to be effective, nice, and mostly empathetic within reason, but even they manage to internalize a "the peons can be used to give myself a convenience" ideology.
They don't think of you as people, you are just a resource to them.