Microsoft had MANY opportunities for this, Google as well for that matter. Especially if you consider Instant Messenger clients. I absolutely loved Google Han

Microsoft had MANY opportunities for this, Google as well for that matter. Especially if you consider Instant Messenger clients. I absolutely loved Google Hangouts when it was the all in one solution (including GV and SMS integration on the phone). MS(N) Messenger could have been very close as well a couple times. It's the management decisions to try to dramatically change or replace things that lands with lesser solutions in the end. Because the incentives and bonus structure are mostly screwed up in many of these companies. Skype could have been the best, be all, end all solution for MS and brought everyone to their knees and just killed them. But it wasn't the first, or last time this would happen.