The things that make these hosts good or bad don't show up on the chart. 24 hour support that can be reached, possibly even by phone. Reliability and uptime,

The things that make these hosts good or bad don't show up on the chart. 24 hour support that can be reached, possibly even by phone. Reliability and uptime, with guarantees. The ability to cope when the worst happens (my hosts have had fires, hurricanes, floods, power interruptions that went on for several days...)