They have, AFAICT, the leader in worst "AI" on the market, and are shedding customers like crazy (my company left Google+Slack for MS just to get Teams for free

They have, AFAICT, the leader in worst "AI" on the market, and are shedding customers like crazy (my company left Google+Slack for MS just to get Teams for free and I wish they didn't, they use AWS but I wish they didn't), and we're suppose to pay more for this?