> The unfortunate thing about this is that going through the support emails in my case is something that takes about 2-3 hours a day Are there stats or more st

> The unfortunate thing about this is that going through the support emails in my case is something that takes about 2-3 hours a day Are there stats or more stories anywhere for support time per day for different kinds of apps? So the apps I make, I usually aim to make them solo and run them solo. This can involve making choices like avoiding certain apps or features that I think will require too more support. I've managed to keep support emails low so far, but I'm curious what the average hours per day for different kinds of app is now. For example, I have an on-page SEO checking app (https://www.checkbot.io/ https://www.checkbot.io/) and most of my support emails are about how to fix some specific SEO problem. These can often be quite technical and website specific so harder to automate away (LLM chat would probably help), but are surprisingly rare. When I started, I'd get more emails about problems signing up, logging in, recovering passwords and payment issues, but I've managed to get rid of a lot of these via improving the docs, better FAQ, and automating common issues. I found mentioning response times in the intro live chat message helps e.g. "A human will reply if you need help (usually within a few hours on weekdays) but it's quicker if you check the FAQ first for common questions like ...". The app is also a browser extension, vs a native/Electron app, which was partly a choice to avoid platform specific issues and making the app simple to install and update. Because I had to code my own login and payment system though, this naturally attracts support requests you probably wouldn't get for e.g. Android/iOS apps.