Open source gets you lots of diversity - but it has always been hard to drive "polish" and support for non-technical users. I feel because most open source deve

Open source gets you lots of diversity - but it has always been hard to drive "polish" and support for non-technical users. I feel because most open source developers work on what matters to them. Support for non-technical users then mostly comes from the manufacturers of hands-off devices that run linux like Android for the kernel, wifi routers, infrastructure servers and software, software engineering objects (build systems, libraries, tools?)... and you have to recognize things have been pretty successful there: few non-technical users even recognize that these run linux or other open source.