3 ms·

Is this a case of can’t pay? It sounds more like a error. So you would loose out on future revenue.

• McDyver 2y ago
  You'd lose out on headaches from your customer not paying and having to waste resources following up on it. If they can pay, then just pay for the service they got. Seems pretty straightforward.
  • plufz 2y ago
    Yeah, but you also lose all the income from that customer to save a few bucks for sending an extra invoice…? The customers who pay a little late have never been a noticeable cost for us. The ones that contact support for every little thing or those that have a million strange feature requests on the other hand.
    • krisoft 2y ago
      > lose all the income from that customer to save a few bucks for sending an extra invoice…? Maybe they sent all the extra invoices? It sounds like you are assuming discontinuing the service was the first and only thing they tried.
• Pooge 2y ago
  Once they figure it out, they can come back as a paying customer. :) It's not the provider's responsibility to help their customer get their sh#t together.
  • jl6 2y ago
    This is a fine attitude to have if your problem is that you have too many customers.
    • Pooge 2y ago
      The opposite is not a fine attitude to have especially if you have too few customers. Once they know that they can ignore payments by using that kind of excuse, something very bad will happen to your subscription revenue.
• luckylion 2y ago
  You typically get multiple reminders. If that's "an error", then that's an error that will happen again and again and again. That's a problematic customer you don't want unless you're otherwise broke or want to keep them for other reasons (e.g. publicity).
  • Symbiote 2y ago
    Multiple reminders to the same person isn't much use if he's in hospital, and you're ignoring the out-of-office replies. The time this happened to us, I was pleased the company looked at our website and phoned the receptionist. We paid the bill within an hour, and moved the responsibility to the finance and IT teams. Maybe there are too many customers who just ignore bills for services they no longer want to use, I don't know, but given these companies usually have a sales team it would seem worth the time to make a call or write a personal email to an existing customer to maintain their custom.
    • noAnswer 2y ago
      I know of a company that missed its yearly Microsoft Exchange Online payment. After four month Microsoft cut of their email. Which one could argue is also a "public notice" because emails bounced. (That did the trick and the company paid immediately.) You are telling me: 1. Microsoft should have tried to find a different way to contact and reach out. 2. That you would have moved your eMail/Groupware to someone else because of that. To each their own.
      • Symbiote 2y ago
        A sales person from Microsoft emails us every 3-6 months or so trying to upsell us on a more expensive 365 subscription. I think their time would be well spent contacting a customer who hasn't paid. Blocking sending email would also be a more reasonable step before blocking receiving email. And yes, I'd consider moving.
  • dmurray 2y ago
    Or if your marginal cost is small (eg, if your primary product is software) so a slow or delinquent payer doesn't actually cost you anything.
• JTyQZSnP3cQGa8B 2y ago
  > It sounds more like a error It seems like Mozilla has made quite a lot of errors in the past few years.