When will people finally learn that people do not know what they want. You, the expert has to know what works and how and whats the best way to use it properly.

When will people finally learn that people do not know what they want. You, the expert has to know what works and how and whats the best way to use it properly. And do not rely on user feedback. Again. People don't know whats wrong, they don't even know what's right. They just feel that something is off. And only a very small percentage of users would write an email and even fewer would get through the automated AI bullshit or the snotty person who would dare to hand you a HOW TO USE NETFLIX pdf when you want to report something.