> I’ll define troubleshooting as systematically determining the cause of unwanted behaviour in a system, and fixing it. Or debugging and understanding the reas

> I’ll define troubleshooting as systematically determining the cause of unwanted behaviour in a system, and fixing it. Or debugging and understanding the reason why a system isn’t behaving as expected. And pinpointing the part of the code that causes the behaviour that is not desired. In another field—In IT Service Management (ITSM)—there is the distinction between incidents and problems. If you see many incidents coming in that are related, you sit down and start doing a root-cause analysis, basically a form of debugging. Or troubleshooting. So yes, this is a skill that is timeless.