> Don’t assume it’s complicated There are problem areas where it is a lot easier to assume everything is a 10/10 monster. If you start every journey with "pow

> Don’t assume it’s complicated There are problem areas where it is a lot easier to assume everything is a 10/10 monster. If you start every journey with "power cycle the device" and always wind up with a bridge call between 3 vendors, you might as well get the bridge warmed up the moment something throws a warning. Oftentimes, getting someone on the phone can be a bit of a circus act regardless of what the contracts say. Over reacting early on can minimize total time to resolution.