Last time I used their online store and went to a physical store for pick-up they did provide a time when my order would be ready. This was only 4 or 5 months a

Last time I used their online store and went to a physical store for pick-up they did provide a time when my order would be ready. This was only 4 or 5 months ago so it'd be surprising if they'd regressed in that time. Maybe the problem is that you assumed that they would have everything in inventory and ready to go when you started your trip instead of waiting to see when they said it'd be ready. I even found the emails. First email was a "we're processing it" and receipt, second one provided a statement on when (day and time) to go to the store to get it.