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A single, unqualified anecdote out of a few million Galaxy Tab and millions of iPads sold, how damming. The ideas that this is a significant, widespread problem

A single, unqualified anecdote out of a few million Galaxy Tab and millions of iPads sold, how damming. The ideas that this is a significant, widespread problem yet hinges on a single, solitary scrap of "evidence" are almost completely incompatible. Also, like I related above, I'm a normal with regard to clothes and food, not a fashionista or a chef yet I have no problem distinguishing between any number of all but identical products. Stop grasping.

Terretta 14y ago
> A single, unqualified anecdote out of a few million Galaxy Tab That was not a single anecdote, that was a rollup of return reasons. Quoting Samsung's own document: "The most common pattern is that a customer returns the product which was purchased because the customer thought it was an Apple iPad 2." Also, places like BestBuy often display things out of the box, and parents often buy the things their kids showed them. Consider: "Mom, buy me this," showing Mom an iPad. Mom gets to the store, and sees these on display: http://cdn.redmondpie.com/wp-content/uploads/2011/10/default.jpg http://cdn.redmondpie.com/wp-content/uploads/2011/10/default... Mom buys the one on the right. If you really think that confusion is so far fetched, you are not the typical Best Buy customer. As this article[1] says, "There’s little doubt those of us familiar with techie gadgets aren’t going to mistake a Galaxy Tab for an iPad, it’s of little surprise plenty of customers have been fooled, and although Samsung claims to have shipped many millions of units of the slate, it’s currently unknown just how many of those were sold." 1. http://www.redmondpie.com/best-buy-galaxy-tab-buyers-thought-they-were-buying-apple-ipad/ http://www.redmondpie.com/best-buy-galaxy-tab-buyers-thought...
- fpgeek 14y ago
  Hold on there. Do we have the full context for the Best Buy quote? Just because it was the most common reason for a return doesn't tell us how significant it was. What was the overall return rate? Of the devices returned, what fraction cited confusion with an iPad? Depending on the range of possible return reasons that might be large or small. Beyond that, there's the question of how many customers are telling the truth why they're returning something. Plenty of people don't, for all sorts of reasons. Especially if they'd had any exposure to Apple's lawsuits, I'd expect the easiest way to return a Galaxy Tab would be to say "I thought it was an iPad", even if you had known the difference and just decided to spend the money on something else or whatever. Sadly, we can't figure that out from Best Buy's data, but is a possibility worth noting.
  - batista 14y ago
    >Just because it was the most common reason for a return doesn't tell us how significant it was. What was the overall return rate? Big. It was a huge fiasco at the time.
    - incision 14y ago
      Links? For a "huge fiasco" there's a distinct lack of coverage (that didn't occur in the last week as a direct result of the discovery in this case) to be found via Google.

Terretta 14y ago

> A single, unqualified anecdote out of a few million Galaxy Tab That was not a single anecdote, that was a rollup of return reasons. Quoting Samsung's own document: "The most common pattern is that a customer returns the product which was purchased because the customer thought it was an Apple iPad 2." Also, places like BestBuy often display things out of the box, and parents often buy the things their kids showed them. Consider: "Mom, buy me this," showing Mom an iPad. Mom gets to the store, and sees these on display: http://cdn.redmondpie.com/wp-content/uploads/2011/10/default.jpg http://cdn.redmondpie.com/wp-content/uploads/2011/10/default... Mom buys the one on the right. If you really think that confusion is so far fetched, you are not the typical Best Buy customer. As this article[1] says, "There’s little doubt those of us familiar with techie gadgets aren’t going to mistake a Galaxy Tab for an iPad, it’s of little surprise plenty of customers have been fooled, and although Samsung claims to have shipped many millions of units of the slate, it’s currently unknown just how many of those were sold." 1. http://www.redmondpie.com/best-buy-galaxy-tab-buyers-thought-they-were-buying-apple-ipad/ http://www.redmondpie.com/best-buy-galaxy-tab-buyers-thought...

fpgeek 14y ago
Hold on there. Do we have the full context for the Best Buy quote? Just because it was the most common reason for a return doesn't tell us how significant it was. What was the overall return rate? Of the devices returned, what fraction cited confusion with an iPad? Depending on the range of possible return reasons that might be large or small. Beyond that, there's the question of how many customers are telling the truth why they're returning something. Plenty of people don't, for all sorts of reasons. Especially if they'd had any exposure to Apple's lawsuits, I'd expect the easiest way to return a Galaxy Tab would be to say "I thought it was an iPad", even if you had known the difference and just decided to spend the money on something else or whatever. Sadly, we can't figure that out from Best Buy's data, but is a possibility worth noting.
- batista 14y ago
  >Just because it was the most common reason for a return doesn't tell us how significant it was. What was the overall return rate? Big. It was a huge fiasco at the time.
  - incision 14y ago
    Links? For a "huge fiasco" there's a distinct lack of coverage (that didn't occur in the last week as a direct result of the discovery in this case) to be found via Google.