Huh? Most call centers these days already use ivr systems and they absolutely are terrible experiences. I along with most people would happily speak with a LLM

Huh? Most call centers these days already use ivr systems and they absolutely are terrible experiences. I along with most people would happily speak with a LLM backed agent to resolve issues. The CS is already a wreck and LLMs beat an ivr any day of the week and have the ability to offer real triaging ability. The only people getting upset are the luddites like yourself.