Looks good! I'm currently using OsTicket (PHP) with a small team. Pretty happy with it but could use more automation. What I like best about OsTicket is that I

Looks good! I'm currently using OsTicket (PHP) with a small team. Pretty happy with it but could use more automation. What I like best about OsTicket is that I was able to configure it completely transparent, there are no auto-messages sent to users and no reference numbers of boilerplate in outbound messages. Happy to see more opensource options in this space, especially with a focus on customizable automation.