4 ms·
It still not smart enough to replace for example customer service.
by redox99 2y ago
It still not smart enough to replace for example customer service.
- infecto 2y agoIt's absolutely able to replace the majority of customer service volume which is full of mundane questions.
- beefnugs 2y agoSuch brutal reductionism: how do you calculate an ever growing percentage of customers so pissed at this terrible service that you lose customers forever? Not just one company losing customers... but an entire population completely distrusting and pulling back from any and all companies pulling this trash
- infecto 2y agoHuh? Most call centers these days already use ivr systems and they absolutely are terrible experiences. I along with most people would happily speak with a LLM backed agent to resolve issues. The CS is already a wreck and LLMs beat an ivr any day of the week and have the ability to offer real triaging ability. The only people getting upset are the luddites like yourself.