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Potential roadmap item: bidirectional sync with Jira (and others) so support requests can create/be linked to Jira (etc) tickets, and see updates from them.
by robertlagrant 2y ago
Potential roadmap item: bidirectional sync with Jira (and others) so support requests can create/be linked to Jira (etc) tickets, and see updates from them.
- phrotoma 2y agoWhile we're thinking about it, something I always wanted when I was working support. The abilitiy to "upvote" a bug from within a support case. That way a PM can sort open issues by number of users who are griping about it.
- robertlagrant 2y agoYeah! Or at least have a count of the number of customer requests linked to the same ticket.
- rsyring 2y agoWe looked years ago for simple helpdesk that would link to GitHub issues so that CS was working in the helpdesk tool but could easily create issues when a dev is involved.