They also don't bother fixing bugs in the reader software, or perhaps unable to fix bugs. For more than ten years I have been complaining to Amazon about a bug

They also don't bother fixing bugs in the reader software, or perhaps unable to fix bugs. For more than ten years I have been complaining to Amazon about a bug that makes it impossible to delete sample books from the reader, the option disappearing from the menu. I suspected they didn't believe me so I escalated to an online chat and submitted a video of me trying to delete a sample. After a year the bug is still there. My workaround is to delete the Kindle app and reinstall. Clumsy, but it fixes the problem. Now using ebooks.com for actual purchases, though the free samples from Amazon are useful for making the decision to buy elsewhere.