> I can tell you right now that anyone working in a decent venue would rather have a line of people ordering at the counter than be juggling iPads and QR codes

> I can tell you right now that anyone working in a decent venue would rather have a line of people ordering at the counter than be juggling iPads and QR codes while barely interacting with human beings. The anecdotes I hear are the opposite. The workers are run ragged by low staffing and the customers get grumpy with them due to the wait. Apps get rid of the order taking work so they can focus on output. The one shop owner I know prefers it as then she doesn't need to deal with language issues, customers pondering how to make up their minds, people reading the menu only when they get to the end of the line, people who can't see very well and need things read to them, etc. That the apps suck is their main issue. > I still pick up shifts here and there. This smells of a certain level of privilege. I once delivered parcels for Amazon for an evening as an adventure. I thought it was fun, but it would be ludicrous to extrapolate it being a great job from that 4 hour stint in warm weather. If it had been raining, I could just not have shown up without consequence. How do people who actually have to do the job full time, or even more than full time feel about the apps? It is easy to consider labour easy when you do it a la carte.