2 ms·

> I’m not aware of any call center implementation of a well known company that is backed by an LLM. Maybe this proves GP's point that it's not a desirable deve

> I’m not aware of any call center implementation of a well known company that is backed by an LLM. Maybe this proves GP's point that it's not a desirable development.

scarface_74 2y ago
There are plenty of pre-LLM chatbot implementations. Amazon Lex (the AWS version of Alexa) has been around forever and is integrated with Connect. The platform support just isn’t there yet. Amazon Connect and Genysis are the two most popular cloud platforms for it. Besides that, enterprises are just really slow to move. This is a quick mockup I put together for an earlier HN comment https://chatgpt.com/share/67be86bc-4090-8010-8017-f3048fe32d27 https://chatgpt.com/share/67be86bc-4090-8010-8017-f3048fe32d... Compare this to actually listing out every utterance. You would need to build something like this using a custom Lambda integration with Connect and Lex. I’ve done it before as an MVP.