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To me that sounds backwards. Who knows your business better than you and your staff? How would anyone from the outside be able to manage your internal informati
by mrweasel 2y ago
To me that sounds backwards. Who knows your business better than you and your staff? How would anyone from the outside be able to manage your internal information better?
I mean based on experience I don't think your wrong. I've run into so many businesses who feel like they need to hire consultants and bring in outside help and products to get back on track because they honestly don't know how their own business work and don't have the skills to fix it. So on the surface they are "doing what they do best", but they're missing the middle part so they not actually doing their best.
- carlosjobim 2y agoCustomer service is a different set of skills. Anybody and everybody can learn customer service if they want to, and get rid off the middle men with some effort and some investments. But most companies simply don't want to invest in it and leave it to middle men instead. Also, most business owners do not have a clue of what they're doing. They inherited the business, or caught a ride on low interests etc. That's why there's still fierce competition and newcomers eating their lunch. I agree with you that it is completely backwards!