I’m not sure everybody can agree that improving efficiency is necessarily a good thing at all points on the curve, nor even that simple output metrics can fully

I’m not sure everybody can agree that improving efficiency is necessarily a good thing at all points on the curve, nor even that simple output metrics can fully capture it. Laundry workers at Disney memorably referred to the “efficiency” leaderboard management forced on them—to improve “efficiency” through public humiliation—as the “electronic whip.” https://www.forbes.com/sites/frederickallen/2011/10/21/disneyland-uses-electronic-whip-on-employees/ https://www.forbes.com/sites/frederickallen/2011/10/21/disne...