3 ms·

The upsetting part isn't that fans are better at organising information, it's that companies and governments are so incredibly bad at it. Limiting this to "tec

The upsetting part isn't that fans are better at organising information, it's that companies and governments are so incredibly bad at it. Limiting this to "tech" isn't really fair, because most other organisations isn't doing much better. Right now the entire world is trying to avoid collecting, creating and organising information by feeding it through AIs, which pretty much depend on organisation having done exactly that in advance. There's a huge potential of business and organisations that will do the dirty work and focus on information creation, collection and organisation internally. Just think of customer service, when was the last time an FAQ or self service guide provided any value? It happens so rarely because business don't care to keep things updated or even spend money on good writing. Nope, better to invest in an AI chat bot than updating your website.

carlosjobim 2y ago
Businesses count on middle men to do all that, so that they can focus on the things they know how to do.
- mrweasel 2y ago
  To me that sounds backwards. Who knows your business better than you and your staff? How would anyone from the outside be able to manage your internal information better? I mean based on experience I don't think your wrong. I've run into so many businesses who feel like they need to hire consultants and bring in outside help and products to get back on track because they honestly don't know how their own business work and don't have the skills to fix it. So on the surface they are "doing what they do best", but they're missing the middle part so they not actually doing their best.
  - carlosjobim 2y ago
    Customer service is a different set of skills. Anybody and everybody can learn customer service if they want to, and get rid off the middle men with some effort and some investments. But most companies simply don't want to invest in it and leave it to middle men instead. Also, most business owners do not have a clue of what they're doing. They inherited the business, or caught a ride on low interests etc. That's why there's still fierce competition and newcomers eating their lunch. I agree with you that it is completely backwards!

carlosjobim 2y ago

Businesses count on middle men to do all that, so that they can focus on the things they know how to do.

mrweasel 2y ago
To me that sounds backwards. Who knows your business better than you and your staff? How would anyone from the outside be able to manage your internal information better? I mean based on experience I don't think your wrong. I've run into so many businesses who feel like they need to hire consultants and bring in outside help and products to get back on track because they honestly don't know how their own business work and don't have the skills to fix it. So on the surface they are "doing what they do best", but they're missing the middle part so they not actually doing their best.
- carlosjobim 2y ago
  Customer service is a different set of skills. Anybody and everybody can learn customer service if they want to, and get rid off the middle men with some effort and some investments. But most companies simply don't want to invest in it and leave it to middle men instead. Also, most business owners do not have a clue of what they're doing. They inherited the business, or caught a ride on low interests etc. That's why there's still fierce competition and newcomers eating their lunch. I agree with you that it is completely backwards!