I didn't bring the phone up because of your comment, I brought it up because what I'm saying is that if a business' only public presence is Facebook, that means

I didn't bring the phone up because of your comment, I brought it up because what I'm saying is that if a business' only public presence is Facebook, that means the business effectively doesn't exist for me. > It's that their Facebook page also shows photos of their past work and/or has a bullet list of tasks they specialize in. Yeah, that's not what I was talking about, really. If I can't see those photos without Facebook, then I'm just not looking at those photos. I'll rely entirely on word of mouth at that point, because I have no other information to go on. If that costs the business a sale, well, that's just the way the cookie crumbles. One thing I'm certainly not going to do is support Facebook in any way, including using their services. There are plenty of other businesses (the majority of them, in my experience) that don't use it exclusively for customer relations.