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I have yet to 'meet' a voice AI on a phone. If I do and I can tell; I will hang up and the company just lost a client. I am a person and I like speaking to pers

I have yet to 'meet' a voice AI on a phone. If I do and I can tell; I will hang up and the company just lost a client. I am a person and I like speaking to persons not machines. If a company thinks I am not worth talking to a human you are not worth my money.

demaga 2y ago
What's your plan for when you can't tell anymore?
- ivolimmen 2y ago
  If I can't tell I can't do anything about it. If I can tell I might switch company/service.
nfm 2y ago
I dunno, that seems a bit narrow minded to me. You're making an assumption about talking to AI being a worse experience than talking to a person (which is frequently _terrible_). What if you were able to get helpful support, 24/7/365, with no time waiting in a queue, in your own language (regardless of the service provider's location and 'native' language support)? And the company was able to provide the product and support for it cheaper, resulting in less cost to you? We're far from there, but I expect it'll happen.
- ivolimmen 2y ago
  I am a software developer. I avoid technology in my house. I like people; I would love to see other people get paid not fired and replaced. I am Dutch so it will not happen in the near future for me. We have strict laws for employment; plus we are always behind in tech (Except for self service). It is not narrow minded; AI (ahem, Machine Learning) is quickly replacing the wrong things in my opinion.
Tepix 2y ago
Have you used chatgpt advanced voice mode (voluntarily) and what was your experience like?
- ivolimmen 2y ago
  I don't use AI, I have a brain to compensate.
Tepix 2y ago
So you prefer static menus in IVR systems? Seems they'd typically be more cumbersome to use (unless you use the same one frequently perhaps and have memorized its menus).
deadbabe 2y ago
I’m the opposite, I’ll talk to a machine, but I want to talk as if they are a machine, not a person. And I want them to be as quick as possible, not rambling on about bullshit. I don’t want to talk to some Indian.

demaga 2y ago

What's your plan for when you can't tell anymore?

ivolimmen 2y ago
If I can't tell I can't do anything about it. If I can tell I might switch company/service.

nfm 2y ago

I dunno, that seems a bit narrow minded to me. You're making an assumption about talking to AI being a worse experience than talking to a person (which is frequently _terrible_). What if you were able to get helpful support, 24/7/365, with no time waiting in a queue, in your own language (regardless of the service provider's location and 'native' language support)? And the company was able to provide the product and support for it cheaper, resulting in less cost to you? We're far from there, but I expect it'll happen.

ivolimmen 2y ago
I am a software developer. I avoid technology in my house. I like people; I would love to see other people get paid not fired and replaced. I am Dutch so it will not happen in the near future for me. We have strict laws for employment; plus we are always behind in tech (Except for self service). It is not narrow minded; AI (ahem, Machine Learning) is quickly replacing the wrong things in my opinion.

Tepix 2y ago

Have you used chatgpt advanced voice mode (voluntarily) and what was your experience like?

ivolimmen 2y ago
I don't use AI, I have a brain to compensate.

Tepix 2y ago

So you prefer static menus in IVR systems? Seems they'd typically be more cumbersome to use (unless you use the same one frequently perhaps and have memorized its menus).

deadbabe 2y ago

I’m the opposite, I’ll talk to a machine, but I want to talk as if they are a machine, not a person. And I want them to be as quick as possible, not rambling on about bullshit. I don’t want to talk to some Indian.