When it comes to the advertising giants, it's not a bad strategy to write a blog post but send it as an email first. Realistically, no matter how long or short

When it comes to the advertising giants, it's not a bad strategy to write a blog post but send it as an email first. Realistically, no matter how long or short your email is, you're unlikely to get a helpful response from either google or facebook to your problem, especially if that problem is on the scale of "You need to change your entire ad algorithm (and also give my money back) - unless you somehow manage to turn the issue into a PR problem for them, by, for example, getting it on the front page of hacker news. You're more likely to get on the front page of hacker news if you can show that FB is aware of the problem but doesn't care to make any changes, which you can do by posting the email exchange. And you're also more likely to get the HN readers interested in an email that's basically a meaty blog post than in a short exchange that goes "Your algorithm sucks and I want my money back. :("