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Today I spent 55 minutes in a physical store trying to get a replacement for two Hue pendant lights that stopped working. The lights had been handed in a month
by semi-extrinsic 2y ago
Today I spent 55 minutes in a physical store trying to get a replacement for two Hue pendant lights that stopped working. The lights had been handed in a month ago and diagnosed as "can't be repaired" two weeks ago. All my waiting time today was spent watching different employees punching a ridiculous amount of keys on their keyboards, and having to get manual approval from a supervisor (in person) three times. I am now successfully able to wait 2-6 weeks for the replacement lights to arrive, maybe.
When people say AI is going to put people out of work, I always laugh. The people I interacted with today could have been put out of work by a well-formulated shell script 20 years ago.
- markus_zhang 2y agoYeah. I hope software engineers slow down a bit. We are good enough. There is no need to push ourselves out of jobs.
- Terr_ 2y agoIn some ways, we're always putting ourselves out of the job, anytime you write some code and then abstract it away in a reusable form.
- jcgrillo 2y agoNonsense. They wouldn't be out of work, their jobs would just be easier and more pleasant. And your experience as a customer would be better. But clearly their employer and your choice of store isn't sufficiently incentivized to care, otherwise they would have done the software competently. The hilarious thing is there is absolutely no improvement AI could possibly make in the experience you've described. It would just be a slower, costlier, more error prone version of what can easily be solved with a SQL database and a web app.