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In fact most of the industries out there are still slow and inefficient. Some physicians only accept phone calls for making appointments. Many primary schools o
by markus_zhang 2y ago
In fact most of the industries out there are still slow and inefficient. Some physicians only accept phone calls for making appointments. Many primary schools only take phone calls and an email could go either way just not their way.
It's just we programmers who want to automate everything.
- graemep 2y agoGiven how bad some of the apps and websites are I am not sure phone calls are any worse! They are also less prone to data breaches and the like.
- QuadmasterXLII 2y ago“ only takes phone calls for appointments” is a huge selling point for a physicians office. People are very tired of apps.
- bronco21016 2y agoI’d far prefer a well done app. It’s so frustrating doing a back and forth of dates when trying to make an appointment.
- Kamq 2y agoFair, but I'd prefer phone over a poorly done app. And given the state of most apps...
- markus_zhang 2y agoYeah maybe we programmers should start doing that too. Why do we use Teams, Slack or even emails? We should submit our code to a mainframe and everyone is going to improve their skills too.
- dboreham 2y agoOn punched cards.
- NikkiA 2y agoYou obviously don't live in the UK, where the mad dash at 8:00am on the dot to attempt to secure an appointment happened, and the line would be busy until 8:30am when they ran out of appointment slots, if you were unlucky on the re-dial/hangup rodeo. Apps (actually a PWA) mean I can choose an appointment at any time in the day and know that I have a full palette of options over the next few days. The same App(PWA) allows me to click through to my NHS login where I can see my booked appointments or test results.
- semi-extrinsic 2y agoToday I spent 55 minutes in a physical store trying to get a replacement for two Hue pendant lights that stopped working. The lights had been handed in a month ago and diagnosed as "can't be repaired" two weeks ago. All my waiting time today was spent watching different employees punching a ridiculous amount of keys on their keyboards, and having to get manual approval from a supervisor (in person) three times. I am now successfully able to wait 2-6 weeks for the replacement lights to arrive, maybe. When people say AI is going to put people out of work, I always laugh. The people I interacted with today could have been put out of work by a well-formulated shell script 20 years ago.
- markus_zhang 2y agoYeah. I hope software engineers slow down a bit. We are good enough. There is no need to push ourselves out of jobs.
- Terr_ 2y agoIn some ways, we're always putting ourselves out of the job, anytime you write some code and then abstract it away in a reusable form.
- jcgrillo 2y agoNonsense. They wouldn't be out of work, their jobs would just be easier and more pleasant. And your experience as a customer would be better. But clearly their employer and your choice of store isn't sufficiently incentivized to care, otherwise they would have done the software competently. The hilarious thing is there is absolutely no improvement AI could possibly make in the experience you've described. It would just be a slower, costlier, more error prone version of what can easily be solved with a SQL database and a web app.
- djtango 2y agoThis. Thank you. People stop caring about optimising or improving stuff. Even programmers are guilty of it. I haven't changed my vimrc in over 5 years