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Two of my former coworkers noticed a horrible truth about war rooms in a meeting we were having. It would have been perfectly reasonable for our team to be res
by hinkley 2y ago
Two of my former coworkers noticed a horrible truth about war rooms in a meeting we were having.
It would have been perfectly reasonable for our team to be responsible for at least a third of all production outages, including the nasty ones that took a war room instead of some scrambling to roll back deployments and frantically resetting some feature toggles, but we had both some of the youngest code and most operationally sophisticated code in the division (probably not a coincidence) and we just... didn't have that many outages over 15 minutes.
So we weren't in those war rooms, because it wasn't our stuff and we didn't know enough about the rest to really provide more than moral support. So we weren't in the room being all heroic in front of our boss's boss. We weren't in the shit with everyone else.
We weren't part of the fucked up Stockholm Syndrome that was driving a substantial part of the emotional bonding that was going on in that company.
We set up everybody's caches and maintained them. We figured out the docker deployment strategy. We figured out a whole bunch of things and barely got credit for any of it because when you do things right the first time, nobody appreciates how hard it was.
I've worked for bosses who understood how to sell that to upper management. This place had garbage management from the day my first boss quit until I left.