One of the good things with process frameworks like ITIL is the way to keep track of who needs to know what. You basically are required to inform everyone if n

One of the good things with process frameworks like ITIL is the way to keep track of who needs to know what. You basically are required to inform everyone if no one protest to you or some manager you can do whatever. It is alot better when you have someone who keeps track of these changes and says no if needed. As always a drama free work environment makes this easier.