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I'll add to the conversation another interesting technique from Chris Voss, which is to use no-oriented questions. People like to say no. (I'm not sure what th
by jcutrell 2y ago
I'll add to the conversation another interesting technique from Chris Voss, which is to use no-oriented questions.
People like to say no. (I'm not sure what this cognitive bias is, but anecdotally I agree.)
So, if you can frame your requests in a way that "no is permission", it will often get a red light a bit easier.
Example: replace "Is this a good idea?" with "is this a bad idea?"
Now, of course "not a bad idea" is not the same thing as "good idea", but it's a lot more likely. Even reading that, I imagine most people would respond more intuitively, because it helps us avoid a commitment we don't necessarily want to adopt.