It’s especially bad for elderly people. I have elderly family members with cancer and other serious issues who struggle because medical offices expect contact t

It’s especially bad for elderly people. I have elderly family members with cancer and other serious issues who struggle because medical offices expect contact to be only in app messages and chats. When these patients call on the phone and say they need to talk to someone on the phone because they struggle with accessing other forms of communication they still often only reply back in the app/website. Some are elderly and rural enough to have grown up without electricity or running water until they were adults(yes, they grew up in the US). They still don’t have smartphones. They have <1mbit Internet. 2FA is a major hurdle for them. Some have vision problems that make reading text difficult. Some are hard of hearing and struggle with the phone too. So many people are left behind by trying to make patient communication efficient for the staff and documented for their electronic records systems. No one is thinking about what’s efficient and effective for the patients they serve, and no one will because doctors have huge debts to pay and have to work for the Wall Street crowd.