Trimming down a bureaucracy is a good example of Gall's Law: "A complex system that works is invariably found to have evolved from a simple system that worked.

Trimming down a bureaucracy is a good example of Gall's Law: "A complex system that works is invariably found to have evolved from a simple system that worked. A complex system that doesn't work cannot be patched up to make it work. You have to start over with a working simple system." The usual reason for this is simply dependencies. At some point in time, somebody took a working system, had some extra budget, and then invented a process that took the existing system as an input and produced some marginally useful work. But then next year, the new process was part of the working system, and they had more budget, and they added more roles and processes based on its output. Now you can't take it away: regardless of how marginally useful it was last year, everything built on top of it will fail. That $10M contract with one user might have just one user, but that one user might be the crucial communication link that determines the budget for a 1000-person department. You might even have a contract with zero users, but without auditing the inner workings of the whole department, how do you know it has zero users and won't just break everything when you terminate it?