Surely it's not a well-functioning market, when the client (the medical organization) had accepted and paid for a clearly dysfunctional software that harms thei

Surely it's not a well-functioning market, when the client (the medical organization) had accepted and paid for a clearly dysfunctional software that harms their operations. Yet, they somehow survive and continue to function despite it. And thus it's questionable whenever voting with wallet would work. It works in healthy, free and competitive markets with rational actors, and we probably aren't looking at one.