I don't think that's the case. Just because companies have successful business models doing things this way doesn't mean this is what people want or that it's t

I don't think that's the case. Just because companies have successful business models doing things this way doesn't mean this is what people want or that it's the only way. It could just as easily be this is the most profitable way (which does not equate with delivered value) and these decisions are made by a subset of people who profit off of the fallout.