4 ms·
Hmm, I disagree with the idea of slowing the tills when they get past 80%. That will reduce the possible throughput. If the till stops then staff will use a ba
by pbhj 18y ago
Hmm, I disagree with the idea of slowing the tills when they get past 80%. That will reduce the possible throughput.
If the till stops then staff will use a backup method - pencil and paper and a cash drawer (same as for when communication lines are cut completely). If the tills slow then the staff will continue but be waiting for the till to respond. Less transactions can be completed under your fix.
Of course you then need staff to stay on and "complete" the transactions at the end of the day, but that's probably going to be largely free to a large employer (eg if it's 15 mins per person then the company can squeeze that out without paying extra hours).
Pencil and paper backup may not be pretty but if it gives a better overall transaction throughput (which I think it would) then it would be the better solution.
- RiderOfGiraffes 18y agoWithout the till you can't make change, process credit or store cards, or read bar codes. Making the sales "by hand" was not really an option. Obviously if you can't process things fast enough then to get the same work done you need more time, but the staff are unlikely to agree to stay behind in a store that's open to 22:00. Slowing down the sales to match the processing capability seemed the only option. The point then is to make the degradation smooth and graceful, not dramatic and catastrophic.