My favourite is when companies replace their customer support with LLMs and then act like the LLMs are not their representatives and how they can't be held resp

My favourite is when companies replace their customer support with LLMs and then act like the LLMs are not their representatives and how they can't be held responsible for the shit they say. https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know https://www.bbc.com/travel/article/20240222-air-canada-chatb...