Also, the whole notion of pushing folks to "social channels" means they want to sell things, but rely on the community to support them -- which is a terrible id

Also, the whole notion of pushing folks to "social channels" means they want to sell things, but rely on the community to support them -- which is a terrible idea for a consumer good. It BARELY works for very nerdy, enthusiast-based thing. It barely works for open source packages, honestly. But "community based" support for things intended for regular people are uniformly horrible. As exhibits 1 through 1,000,000, I offer any links at all to Microsoft's tech forums.