>>"We're always looking for ways to improve our customer service experience. ..." That is a load of absolute bullocks. Even if we give HP the benefit of the d

>>"We're always looking for ways to improve our customer service experience. ..." That is a load of absolute bullocks. Even if we give HP the benefit of the doubt and grant that they genuinely thought the "digital options" would be better and provide quicker resolution. If you actually care about customer service, you would alert them to the better options and give them real information to encourage them to switch, e.g., while they are on hold tell them "our live chat option typically gives you resolution times 20% quicker than telephone conversations". You do NOT just enshittify your primary option. Sheesh