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Is it "feedback" or did some dumbass manager finally realize that the sudden cost of adding 15 additional minutes of toll free termination charges to every hold

• kube-system 2y ago
  The purpose of the 15 minute delay wasn't to add 15 minutes to the call. It was to encourage the caller to terminate the call.
  • rtkwe 2y ago
    Yeah they were hoping people would bail out of the call queue and try their other tools by making contacting a human artificially more difficult nd time consuming. My first crack at doing this without being shitty is maybe they could have a priority queue for people who've gone through the self help section, though you'd have to have some measures to try to detect if people just spam "no it's still not working" on every prompt and then maybe drop them into the regular queue.