3 ms·
That's probably the key here. The fifteen minute minimum wasn't disclosed to customers, they were made to think there were a bunch of other customers ahead of t
by Mountain_Skies 2y ago
That's probably the key here. The fifteen minute minimum wasn't disclosed to customers, they were made to think there were a bunch of other customers ahead of them in the call queue. Once word got out that the waits were artificially inflated, that's when customers went from annoyed to angry.
- pixl97 2y agoA secret like this can be kept for a while, but support turnover is generally pretty high and after they quit/are fired your secrets will leak.