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I bought a small HP laser printer a couple of years ago, not realizing that the “e” in the model number meant it’d require an HP account and an always on intern
by macNchz 2y ago
I bought a small HP laser printer a couple of years ago, not realizing that the “e” in the model number meant it’d require an HP account and an always on internet connection.
I did the initial setup and declined to create an account, after which it successfully printed 20 pages before refusing to print anything other than a sheet of paper telling me I needed to create an HP account and finish setting it up with the app.
There was absolutely no way it would print without an HP account, and, even if I’d made one, it’d actually refuse to print if it ever didn’t have an internet connection (even over USB). Naturally it’d taken me three weeks or so to print the twenty pages and it was outside the return window, but it made me so upset that I just put it away and bought a new printer from a manufacturer that’s not overtly hostile.
HP lost me as a customer for life with that thing, and actually made me a vocal critic.
The print quality wasn’t as good as I’d hoped for a laser printer, either.
- ninalanyon 2y agoI think in most European jurisdictions you would have been able to return the printer for a refund on the grounds that it didn't work, that it was not of merchantable quality, was misleadingly advertised, etc.