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As far as I can tell, the system in the US is worse: I tried to get support for a broken HP laptop that’s still under warranty. The only option I found was to p
by amluto 2y ago
As far as I can tell, the system in the US is worse: I tried to get support for a broken HP laptop that’s still under warranty. The only option I found was to pay to subscribe to a support tier that wouldn’t even obviously help. The warranty tool confirms that there’s a warranty and offers no way to invoke it.
- Schiendelman 2y agoTwo hours of your time: 1) Document several attempts to contact HP. 2) Attempt a credit card chargeback if available. 3) If it's too late, file a small claims case in your local court. Usually online. You will likely win by default.
- valiant55 2y agoWith small claims the trouble isn't winning, it's collecting.
- Schiendelman 2y agoWith a company it's usually trivial. Once they get a judgment they roll immediately as you can use a local court to seize their property.
- rtkwe 2y agoWhat happened when you called main support?
- amluto 2y agoSea of webpages leading to no ability to call anyone. Maybe I’ll try it again and see if it sucks less now.
- rtkwe 2y agoHmm most of their stuff is behind serial numbers now but there are always the old phone numbers listed online you could just jump into those and they'll probably direct you to the right location or give you the right number.